Thank you for choosing Supreme Air Travels for your travel needs. We understand that plans may change, and we strive to provide a fair and transparent Cancellation and Refund Policy. Please read the following policy carefully before making any reservations.
1. Cancellation Policy:
1.1. Standard Cancellation:
- Cancellations made 7 or more days before the scheduled departure date will receive a full refund.
- Cancellations made between 3 and 7 days before the scheduled departure date will be subject to a 25% cancellation fee.
- No refunds will be issued for cancellations made 3 days or less before the scheduled departure date.
1.2. Special Tours and Packages:
- Special tours and packages may have different cancellation policies, which will be clearly communicated at the time of booking.
1.3. Group Bookings:
- Group bookings may be subject to different cancellation terms, and details will be provided during the booking process.
2. Refund Policy:
2.1. Refund Eligibility:
- Refunds will be processed based on the cancellation policy and the timing of the cancellation.
- Refunds are generally processed within 14 business days after the cancellation is approved.
2.2. Refund Methods:
- Refunds will be issued using the same payment method used for the original booking.
2.3. Partial Refunds:
- In cases where only a portion of the tour is cancelled or if there are unused services, a partial refund may be provided based on the applicable policy.
3. Booking Modifications:
3.1. Date Changes:
- Requests for date changes are subject to availability and may incur additional fees.
3.2. Substitute Travelers:
- If you are unable to travel, you may request to substitute another person. This request is subject to approval and may involve additional fees.
4. Force Majeure:
4.1. Unforeseen Circumstances:
- In the event of unforeseen circumstances or events beyond our control, such as natural disasters or political unrest, we reserve the right to modify, postpone, or cancel tours. In such cases, we will provide alternative options or refunds as appropriate.
5. Contact Information:
For any cancellations or refund-related inquiries, please contact our customer service at:
- Email: supremeairtravel@gmail.com
- Phone: +91 8885566786 / +91 8885565786
Note: Supreme Air Travels reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. It is the responsibility of the customer to review the policy regularly.
By making a reservation with Supreme Air Travels, you acknowledge and agree to the terms of this Cancellation and Refund Policy.
Thank you for choosing Supreme Air Travels for your travel experience. We look forward to serving you.